Sedation dentistry helps millions of people who suffer from dental anxiety. At the Atlanta Center for Cosmetic Dentistry, we offer different levels of sedation to help patients relax, including nitrous oxide, oral conscious sedation, or IV sedation.

Below is an inquiry from a patient of another practice whose sedation dentist did more work than agreed upon for one visit.

I’m looking for advice on an issue with a new sedation dentist. In October I relocated to GA. My move was somewhat abrupt, so my previous dentist was unable to complete four dental crowns I needed. A coworker recommended a new sedation dentist. I had a consultation with the sedation dentist and thought she was ideal for what I needed. Because I wanted to budget for the dental work, their financial coordinator spoke with me about scheduling the work to be completed over the next 4 to 5 months.

The problems started the morning after I had my first crown done when the financial coordinator from the dental office called and told me that she had good news for me. She said the dentist was able to complete two crowns in one visit instead of just one. I was so angry. I signed paperwork regarding my treatment and the phases in which it would be completed. The coordinator was really trying to tell me to expect a larger bill than I originally agreed to.

My stress level has escalated over having a dental bill I wasn’t expecting and having a sedation dentist that I no longer trust. How can I return to the office for her to finish the work? This is causing a lot of financial strain. So far, I paid them for one crown, but of course, I’ve received my first notice of payment overdue for the second crown. Although I have good dental insurance, this just isn’t right. Will another dentist see me in the middle of treatment?

Response

We’re sorry to learn about your unfortunate experience. No doctor should provide treatment without the consent of a patient or legal guardian.

We are glad, however, that you had positive experiences with your previous sedation dentist and still recognize the value of sedation in helping you relax and get the dental treatment you need. For many people, the ability to be sedated during dental procedures is the only way to maintain good oral health. When you’re relaxed, your dentist can accomplish more work.

Resolving the Issues with Your Sedation Dentist’s Office

We suggest that you contact the financial coordinator at your sedation dentist’s office to discuss your concerns. Refer to the signed agreement and let the coordinator know that you will pay for treatment based on the schedule outlined in the agreement. A reputable practice will respect the agreement and correct the situation.

If you are unable to come to an agreement and resolve your concerns you should start consulting with reputable practices in the area to give you a second opinion. We welcome you to schedule a consultation with our practice. Our sedation dentists will be happy to review your case and let you know your options for completing your dental work. Call us at 404-994-4509, or complete our Request an Appointment form.